Running a telecom reseller, cloud provider, or MSP means managing complexity that generic tools were never designed for — CDR billing, carrier relationships, Microsoft 365 licence sync, subscription portfolios, and support operations, all across the same customer base. BlueRockTEL replaces the patchwork of spreadsheets and disconnected applications with a single integrated BSS platform built specifically for this industry.
Built for the mixed-portfolio operator. Whether you sell SIP trunks, Microsoft 365 licences, hosted PBX seats, internet access, or office equipment, BlueRockTEL handles it all from one platform. Provider API sync (Microsoft CSP, OVHcloud) automatically imports active subscriptions and costs, eliminating manual reconciliation at month-end.
Six modules, one coherent platform:
– CRM & Prospection: purpose-built pipeline, service configurator, and multi-site account management for telecom and cloud deals,
– Project Management: structured installation workflows from order acceptance to go-live, with automated customer communications,
– Rating & Billing: real-time CDR processing at scale, automated monthly billing runs, and white-label PDF invoices,
– Debt Recovery: SEPA Direct Debit, Stripe integration, configurable dunning sequences, and automatic bank reconciliation,
– Helpdesk: email-to-ticket conversion, SLA tracking, and full customer context from billing and deployments at every turn,
– Customer Satisfaction: NPS surveys, post-resolution feedback, e-learning onboarding tools, and targeted newsletters.
Data flows naturally between modules. A closed deal in the CRM kicks off a deployment project. Go-live activates billing from the correct date. A resolved support ticket triggers a satisfaction survey. No re-entry, no gaps.
Proven in production since 2012. BlueRockTEL has been running real operator billing, support, and sales operations for European telecom companies for over thirteen years, with high-availability infrastructure targeting 99.9%+ uptime. Clients range from single-person resellers to multi-site operators managing thousands of active subscriptions.
Start where the pain is. The modular design means you begin with one module — most operators start with billing — and expand at your own pace. No big-bang implementation, no IT department required.
BlueRockTEL: the operations platform European telecom and cloud resellers rely on to scale without chaos.
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